As the COVID-19 pandemic cases increase worldwide, we are taking the necessary precautions to ensure the safety of our team members, clients, and business partners.

In the State of Texas, insurance is defined as an essential business operation, and our offices remain open for business. In an abundance of caution, we have setup our team members to work remotely from home, and they are dedicated to continuing to provide you with our unwavering commitment to exceptional customer service and responsiveness.

Important updates and key business functions:

Payment Options

• Online Payments: Electronic Fund Transfer (EFT) or by Credit Card
• Pay by phone: 800-714-6789
• Reference: http://www.texassecuritygeneral.com/accounting/paymentoptions.html

Claims

IMPORTANT CLAIMS INFORMATION - TSGA-SAN ANTONIO
• Due to the recent storm activity across Texas, we are experiencing a large volume of calls.
  In order for your claim to be processed as a priority, please submit your Loss Notice to claims@txsecgen.com.
  A Commercial Lines Loss Notice is available here for your convenience.
  A Personal Lines Loss Notice is available here for your convenience.
  Losses will be handled in the order that they are received.
  Please allow a longer than usual time to be contacted by an Adjuster.


IMPORTANT CLAIMS INFORMATION – TSGA-TYLER
• Due to the recent storm activity across Texas, we are experiencing a large volume of calls.
  In order for your claim to be processed as a priority, please submit your Loss Notice to Tylerclaimnotice@txsecgen.com.
  A Commercial Lines Loss Notice is available here for your convenience.
  A Personal Lines Loss Notice is available here for your convenience.
  Losses will be handled in the order that they are received.
  Please allow a longer than usual time to be contacted by an Adjuster.

Digital Signatures

• DocuSign: https://www.docusign.com/products-and-pricing
• Adobe Sign: https://acrobat.adobe.com/us/en/sign/pricing/plans.html

Inspections

• Reliable Reports will follow local goverment orders with respect to non-essential travel restrictions. Some services will be limited or temporarily suspended in the affected areas. Please be aware of those within your local communities as they are subject to change.

We want you to know that we are thinking of you, your families, and all those impacted by the Coronavirus. Please do everything you must to remain safe and healthy and please let us know how WE can help YOU.

Texas Security General will be providing expanded content via Facebook to help you market your business. We will provide key essential updates to the changing conditions on our homepage. Our Marketing Team is available to help through this process and are standing by to answer any of your questions.

Please be advised that any and all information, comments, analysis, and/or recommendations set forth above relative to the possible impact of COVID-19 on potential insurance coverage or other policy implications are intended solely for informational purposes and should not be relied upon as legal advice. As an insurance broker, we have no authority to make coverage decisions as that ability rests solely with the issuing carrier. Therefore, all claims should be submitted to the carrier for evaluation. The positions expressed herin are opinions only and are not to be construed as any form of guarantee or warranty. FInally, given the extremely dynamic and rapidaly evolving COVID-19 situation, comments above do not take into account any applicable pending or future legislation introduced with the intent to override, alter or amend current policy language.