Reporting a Claim

To report a claim, click on the appropriate Loss Notice below and fill out completely. It is important that all information is accurate and complete in order to avoid a delay in processing of your claim.

Personal Lines Property Loss Notice
(Homeowner, Dwelling & Mobile home)

Commercial Lines Property Loss Notice
(Agents must report Commercial Claims)

Commercial Lines Automobile Loss Notice
(Agents must report Commercial Claims)

Commercial Lines General Liability Loss Notice
(Agents must report Commercial Claims)

Completed Property Loss notices can be sent to the following: 

TSGA – San Antonio Office

Via email:

Via fax: 1-800-714-7110 Attention: Claims

Phone: 1-800-714-6789 – ask for Claims Intake or Status

TSGA – Dallas Office  (Formerly Texas All Risk General Agency)

Via email:

Via fax:  1-800-669-8237 Attention: Claims

Phone: 1-972- 669-1188  – ask for Claims Intake or Status

TSGA – Tyler Office

Via email:

Via fax: 1-903-509-0445

Phone: 1-800-256-6600

Due to the increased volume of claims, please allow reasonable amount time for your loss to be received, processed and forwarded to the appropriate Claims Manager and assigned to an Adjuster.  The adjuster will be in contact with you shortly.  Agents please note adjuster contact information is added to the Insured’s Claim in ISi daily.  Please refer to the Agent Claim Screen attached to the Insured’s policy.

Claims Processing – In the Event of a CAT:

For faster processing of reported damages, please email a completed loss notice to or fax the notice toll free to (800)714-7110.  A blank loss notice is attached below for your convenience.

We appreciate your assistance in better serving our insured’s needs.

If you are insured with a DOMESTIC carrier, please see below for the phone number to call to file your claim

Aegis (Ranchers & Farmers, Republic Lloyds, Republic Vanguard)

American Reliable, IReli, Voyager,and UNIC


Tower Hill

American Bankers

GeoVera Specialty Insurance Company


Other helpful phone numbers and websites

Texas Windstorm Insurance Association (TWIA)

American Red Cross

Federal Emergency Management Agency: