Checking Status on a Claim

If you have already filed a claim and need to check status of your claim, you may contact the company or desk adjuster directly; please refer to the information listed below. To ensure timely assistance; please have your policy number and/or claim number available.

Personal Lines Claims (Homeowners, Dwelling & Mobile homes)

Aegis (Ranchers & Farmers, Republic Lloyds, Republic Vanguard) 1-800-233-2160

American Reliable 1-800-245-1505

Certain Underwriters @ Lloyd’s, London 1-210-764-1233
(Request Claims Department) or request status via email at claims@txsecgen.com

Scottsdale  1-800-423-7675

For all other companies please contact your local agent.

Agents checking status
TSG Claims strives to provide quality service for our customers.  When TSG Claims receives adjuster information [name, phone number or email] this information will appear on the main claim screen of the Insured’s policy.  An agent may also submit a request for status to our claims department by email at claims@txsecgen.com.

Commercial Lines Claims
Please allow up to 72 hours for your loss to be received. An adjuster will be in contact with you shortly.

Admiral 1-856-429-9200
American Empire 1-800-523-5545
Arch Specialty 1-877-688-2724
Atlantic Casualty 1-877-222-5522
Century Surety 1-888-651-6424
Colonial Specialty 1-855-225-7204
Endurance 1-877-676-7575
Essex (Cargo) 1-800-362-7535
Evanston (Claims-Markel) 1-800-362-7535
Great American 1-800-545-4269
Hallmark 1-800-677-5170
ICAT 1-866-789-4228
Markel 1-800-362-7535
MT Vernon 1-866-523-5545
National General 1-800-468-3466
Nautilus 1-800-358-5178
Safehold 1-800-393-8104
Scottsdale 1-800-423-7675
United Specialty 1-800-878-7389
USLI 1-888-523-5545
Westchester / Chubb 1-800-252-4670