Checking Status on a Claim

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If you have already filed a claim and need to check status of your claim, you may contact the company directly; please refer to the information listed below. To ensure timely assistance; please have your policy number and/or claim number available.

Personal Lines Claims (Homeowners, Dwelling & Mobilehomes)

  • Aegis (Ranchers & Farmers, Republic Lloyds, Republic Vanguard): 1-800-233-2160
  • American Reliable and Voyager: 1-800-245-1505
  • Colonial Lloyds: 1-866-522-0361
  • Certain Underwriters @ Lloyds London: 1-800-714-6789 (request Claims Department) or request status via email at: claimstatus@txsecgen.com
  • Scottsdale:  1-800-423-7675

For all other companies please contact your local agent.

Agents checking status:
TSG Claims strives to provide quality service for our customers.  When TSG Claims receives Adjuster information [name, phone number or email] this information will appear on the main claim screen of the Insured’s policy.  An Agent may also submit a request for status to our Claims department by email at claimstatus@txsecgen.com .

Please allow up to 72 hours for your loss to be received. An adjuster will be in contact with you once it has been received and filed.

 

Commercial Lines Claims

  • Hallmark: 1-800-677-5170
  • Century Surety: 1-888-651-6424
  • Atlantic Casualty: 1-877-222-5522
  • USLI: 1-888-523-5545
  • Markel: 1-800-747-0136

 

TSGA @ A Glance

Commercial Lines Business

TSGA is a Commercial Surplus Lines MGA driven to providing a standard of excellence in products and customer service unmatched by our competitors… Learn More

Personal Lines Business

Our specialty is personal lines business and we’ve made it easy to do business with us via our internet based rating program: ISi (Internet Solutions for Insurance)… Learn More

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Texas Security General
Insurance Agency, LLC.

18545 Sigma Rd., Suite 101
San Antonio, Texas 78258
Phone: 210-764-1233
Toll Free 1-800-714-6789

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